Senior Manager - Facilities Management - Systems (UAE National)

The main responsibilities for the role include:

Strategic Responsibilities:

• Oversee preventive and corrective maintenance programs, maintaining integrity and functionality of all assets and systems.
• Streamline the CAFM system for all entities and get this integrated to a single platform.
• Analyse data from various FM systems to identify trends and patterns. Use this data to develop forward-thinking plans that shift from reactive to proactive facilities management.
• Utilize data insights to create strategic operational plans.
• Ensure these plans are geared towards efficiency, cost reduction, and enhanced service delivery.
• Lead the integration of Artificial Intelligence into our
• Computer-Aided Facility Management (CAFM) systems to enhance operational efficiency and predictive maintenance.
• Demonstrate and apply in-depth knowledge of Building Management Systems and Integrated Building Management Systems. Ensure these systems are optimized for peak performance and aligned with our operational goals.

Operational Responsibilities:

• Stay abreast of the latest trends and technologies in facilities management. Implement innovative solutions that keep our operations at the forefront of the industry.
• Manage the CAFM help desk team, ensuring effective support and resolution of facility-related issues. Develop team skills in troubleshooting, customer service, and technical support.
• Continuously seek ways to improve operational efficiency through the effective use of FM systems. Implement best practices in facilities management operations.
• Train and develop team members on the effective use of FM systems, ensuring high competency levels across the department.
• Work closely with other departments in particular IFT to ensure FM systems are integrated and aligned with the overall organizational strategy.
• Ensure all FM systems operations comply with relevant laws, regulations, and best practices.
• Continuously improve operational efficiency through effective FM system utilization and best practice implementation and conduct training for team members on FM systems, fostering high competency and knowledge sharing.

People Responsibilities:

• Provide effective leadership and management to the facilities team, ensuring high performance and professional development.
• Oversee contracts with outsourced CAFM operators. Ensure that contractual terms are met, and services are delivered according to agreed standards and KPIs.
• Regularly monitor and evaluate the performance of both in-house staff and outsourced operators against key performance indicators (KPIs). Implement strategies to address any performance gaps and enhance overall service quality.
• Manage interpersonal dynamics and resolve conflicts within the team effectively. Foster a positive work environment that encourages collaboration and mutual respect.
• Assess staffing needs and allocate resources efficiently.
• Ensure that the team is adequately staffed to manage workload peaks, including the effective integration of outsourced CAFM operators.
• Continuously monitor the overall performance of the CAFAM service provider and Identify areas for improvement and implement strategies to enhance efficiency, productivity, and job satisfaction.

10+ years in facilities management or a related field, with a focus on FM systems as well as:

• Ability to develop and implement long-term strategies for efficient facility management.
• Understanding of FM systems, including maintenance, and IT infrastructure.
• Strong leadership skills to guide and motivate your team effectively.
• Proficiency in budgeting, cost control, and financial planning related to facilities.
• Quick and effective problem-solving skills for unexpected issues in facility operations.
• Clear and effective communication skills, both written and verbal, for interacting with various stakeholders.
• Ability to manage multiple projects simultaneously, ensuring timely and within-budget completion.
• Skills in identifying, assessing, and mitigating risks in facility operations.
• Knowledge of local and international regulations and standards relevant to facility management.
• Ability to embrace and implement new technologies and practices for improved efficiency and sustainability.