Senior Manager - Facilities Management-Hard Services (UAE National)

The main responsibilities for this role include:

Strategic Responsibilities:

• Develop and implement strategic Hard FM objectives and execute them ensuring alignment with the broader organizational goals.
• Introduce and uphold best practices in the planning and delivery of Facilities Management services.
• Ensure facility management service providers adhere to relevant authorities, laws, regulations, insurance policies, and building codes, while adhering to Community Governance, tenant/owner guidelines, Community service charges, billing & administration, and asset management guidelines (asset registration maintenance, custodian of O&M manuals, warranties, and insurances)
• Develop a long-term strategic plan addressing facilities management need, focusing on capital projects, maintenance, and infrastructure upgrades.
• Develop and implement strategic Hard FM objectives and execute them ensuring alignment with the broader organizational goals.
• Introduce and uphold best practices in the planning and delivery of Facilities Management services.
• Ensure facility management service providers adhere to relevant authorities, laws, regulations, insurance policies, and building codes, while adhering to Community Governance, tenant/owner guidelines, Community service charges, billing & administration, and asset management guidelines (asset registration maintenance, custodian of O&M manuals, warranties, and insurances)
• Develop a long-term strategic plan addressing facilities management need, focusing on capital projects, maintenance, and infrastructure upgrades.

Operational Responsibilities:

• Coordinate with architects, engineers within the Asset management team, and contractors to ensure projects are completed on time and within budget.
• Manage the day-to-day operations of all facilities, focusing on maintenance, repair, and cleaning services. Ensure operational procedures are efficient and effective, meeting the needs of the organization.
• Develop and enforce comprehensive safety protocols across all facilities. Regularly review and update these protocols to ensure compliance with the latest health and safety standards, as well as regulatory requirements.
• Strategically manage and allocate resources, including budgeting and operational costs, to maximize efficiency and effectiveness in facilities management.
• Direct the maintenance and repair of facilities infrastructure, ensuring all work is performed to high standards. Oversee both in-house teams and external contractors to ensure quality and efficiency.
• Stay abreast of and ensure adherence to local building codes, safety regulations, and fire prevention standards. Conduct regular audits and inspections to maintain compliance.
• Plan and oversee infrastructure upgrades and renovations, ensuring they meet current and future organizational needs.
• This includes assessing the condition of existing facilities and determining the need for upgrades or repairs.
• Develop and maintain emergency response plans for all facilities. Ensure staff are trained and prepared to handle emergency situations effectively.
• Manage relationships with vendors and contractors, negotiating contracts, and ensuring that services are delivered according to agreed-upon standards and timelines.

People Responsibilities:

• Provide effective leadership and management to the facilities team, ensuring high performance and professional development.
• Supervise, and evaluate contractors, architects, engineers, and other staff involved in facilities management.
• Set and assess performance objectives for team members, addressing any personnel issues and fostering a culture of accountability.
• Develop and implement training programs to enhance team skills and knowledge in hard services facilities management.
• Continuously monitor the overall performance of the service providers. Identify areas for improvement and implement strategies to enhance efficiency, productivity, and job satisfaction.

10+ years in facilities management or a related field, with a focus on hard services as well as:

• Proven ability to manage large-scale facilities or community management projects effectively.
• Strong skills in managing events and operational logistics within a facilities context.
• Understanding of revenue-generating strategies specific to the facilities management sector.
  In-depth understanding of the various operational divisions in facilities management and how they interconnect.
• Exceptional attention to detail in record-keeping, data analysis, and enhancing operational efficiency.
• Capability to manage multiple projects simultaneously, with an understanding of complex organizational structures.
• Experience in strategic planning and management of programs within facilities operations.
• Demonstrated success in supporting and enhancing departmental programs.
• Proficient in hands-on operational management and effective report writing.
• Skills in engaging with high-level stakeholders and fostering senior community collaborations.
• Proficiency in evaluating staff performance and setting achievable goals.
• Excellent time management skills with the flexibility to work in varying shift patterns and outside regular hours as needed.