Manager - Facilities Management - Soft Services (UAE National)

The main responsibilities for this role include:

Strategic Responsibilities:

• Formulate and execute strategies for cleaning and waste management services that align with organizational goals and sustainability initiatives.
• Establish and update policies and procedures for cleaning and waste management to ensure compliance with health and safety regulations.
• Oversee the budget for soft services, ensuring cost-effective operations without compromising on service quality.
• Identify and implement innovative solutions and best practices in the field of facility management, particularly in cleaning and waste disposal.

Operational Responsibilities:

• Ensure that all cleaning and waste management services are delivered efficiently and effectively, meeting the set standards.
• Regularly analyze and optimize workflows for increased efficiency in cleaning and waste management processes.
• Manage contracts with external service providers, ensuring they fulfill their contractual obligations and deliver high-quality services.
• Conduct regular inspections of facilities to assess the quality of services and identify areas for improvement.
• Develop and maintain emergency response plans for cleaning and waste management services.
• Ensure compliance with environmental and health regulations; prepare and submit relevant reports to higher management.
• Champion the adoption of sustainable and environmentally friendly cleaning and waste disposal practices. Waste and develop and implement waste reduction and recycling.
• Generate detailed reports on the performance and efficiency of cleaning and waste management services and maintain comprehensive records of all operational activities, audits.
• Coordinate with suppliers to ensure a steady supply of necessary materials and equipment and monitor and control inventory costs while ensuring the availability of quality supplies.
• Monitor staff workload to ensure efficient utilization without overburdening and develop and track key performance indicators (KPIs) to measure staff efficiency and productivity.
• Ensure all operations adhere to health and environmental safety standards.
• Oversee the proper handling and disposal of hazardous waste materials.

People Responsibilities:

• Lead and motivate the in-house and contracted staff, fostering a culture of excellence and teamwork.
• Efficiently manage staff rosters and schedules to ensure optimal staffing levels at all times.
• Implement training programs for staff to enhance their skills and knowledge in cleaning and waste management.
• Monitor staff performance, provide feedback, and manage appraisals and disciplinary actions as needed.
• Liaise with internal and external stakeholders to ensure their needs are met and to address any concerns related to cleaning and waste services.

6+ years’ experience with a bachelor’s degree in Facility Management, Environmental Sciences, or a related field as well as:

• Proven experience in managing FM soft services, particularly in cleaning and waste management.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of health and safety regulations and environmental policies.